Sales Assistant 

Location: Oxford Yarn Store, 1 North Parade Avenue, Oxford, OX2 6LX

Part time: 25.5 hours

3 fixed midweek days: Tuesday, Wednesday and Thursday.

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Are you passionate about knitting, crocheting, and all things woolly and wonderful? Do you enjoy helping others find the perfect materials for their creative projects? If so, we have an exciting opportunity for you to join our small, friendly and knowledgeable team at Oxford Yarn Store.

Oxford Yarn Store is a well-established yarn emporium located in our new bespoke store in the heart of Oxford on North Parade Avenue. We pride ourselves in offering excellent service, stocking a diverse range of local, sustainable yarns alongside more well-known brands, and a space for our lively community of crafters to play and experiment!

If this sounds like the perfect place for you to share your customer-focused attitude and creative spirit, keep reading….

Responsibilities

• Assist customers finding the right yarns, patterns, and accessories for their projects, offering expert advice and recommendations to enhance their crafting experience.
• Maintain a good understanding of our products to effectively direct customers and, be able to confidently make alternative yarn or pattern suggestions for customers projects. 
•  Help keep the store neat and tidy, and looking its best.
• Process card and cash payments, in person and over the phone.
• Assist with stock inventory, restocking shelves, and processing incoming orders.
• Answer inbox and telephone queries politely, in a timely manner.
• Manage difficult situations with diplomacy and tact. 

Person specification

• We are looking for someone who is:
• Passionate about knitting, crochet and/or fibre arts.
• Friendly, patient and has a proactive attitude.
• Comfortable helping customers from a diverse range of ages and backgrounds and a varying level of skills. 
• Willing to develop in the role, contributing suggestions for how we can improve our offering in store and online.
• Punctual, reliable, and always wanting to do their best. 
• Has some flexibility so is able to work holidays, and occasional evenings as required.
• Good working knowledge of IT, including email, website and social media.

Previous sales experience is desirable but not essential. On the job training will be provided.

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How To Apply

Please send your CV and a brief covering email detailing your knitting/crochet experience and knowledge and any other experience that you feel is relevant, to elizabeth@oxfordyarn.live.  Feel free to attach any pictures of your crafting projects, and/or share your relevant social handles with us.

Applications will be accepted until 5pm on Sunday 4th January. Interviews will take place the week commencing 12th January.

Oxford Yarn Store is an equal opportunity employer. We encourage candidates of all backgrounds and experiences to apply.